Rick Smith is the head of Securus Technologies headquartered in Dallas, Texas and is dedicated to improving his company’s concepts about communication connecting the prisoners with attorneys, friends, and family on the outside. Securus recently acquired JPay Inc., an electronic payment system being used in prison facilities in 33 states. On June 7, 2016, Securus sent out a press release listing numerous criticisms of Global Tel Link (GTL) and that company’s accused business wrongdoings which in a report by PR Newswire include overcharging customers and falsifying actual times reporting on accounts held by the friends and family paying for communications from outside the prison, itself.
Securus America has committed itself to bridge the communication gap between those in prison paying for their crimes and friends and family of the convicted having to pay to stay in contact with those convicted. Sadly, the responsibility to maintain the emotional connection has in the past been placed on those outside the institution, itself. But with Securus, that is rapidly changing. No longer is it necessary to drive to a facility housing the convicted and facing dehumanizing conditions including the indignity of full body searches. No more long, exhausting drives and the lodging expenses for those who want and need to visit their loved ones. Thanks to Securus an almost intimate video and audio experience has been made possible. While the charges for this monitored audio and video call may seem expensive, the costs are much smaller and pale in comparison to the emotional and monetary costs faced by having to visit the facility and to be subjected to the harshness and near barbarity of the facility, and only at a time which is convenient for the institution and not for the visitor.